Returns

Hi-5 Supplies is a trade only business

Subject to the Buyer having a right to return the Goods pursuant to these terms, all sales are final. However, Hi-5 does subject to the terms of this clause, recognise that there may be occasions when it is appropriate to accept returns from the Buyer and Hi-5 shall, on a case by case basis, consider doing do. For the purposes of this clause, any Goods which the Buyer wants to return shall be referred to as “Returned Goods”;

  1. Hi-5 will, in any circumstances, only accept returns if the following conditions are met:

    (a)The Buyer shall provide a proper invoice and despatch note number in respect of the Returned Goods;

    (b) Hi-5 must have issued a valid returns authorisation note in respect of the Returned Goods. Should the returns note not have been provided in advance by Hi-5, and subsequently accompany the goods being sent back, a 5% fee (of the goods value) in addition to any other charges that may be levied (see ‘c’ below) will be deducted from any credit note issued.

    (c) By way of a restocking charge, the Buyer shall pay to Hi-5 a sum equivalent to either £30 (or equivalent in Euros if applicable) or 20% of the price of the Returned Goods (at Hi-5’s discretion);

    (d) The Returned Goods must not have been worn (including tried on) and must be returned in their original unopened packaging;

    (e) The Returned Goods must be returned with all original documentation that was supplied with the Goods;Goods are to be returned within 28 days from receiving the RMA (Return Merchandise Authorisation)

    (f) Hi-5 retain the right to refuse Returned Goods should Hi-5 deem them to be unsuitable for resale;

    (g) The Buyer will either:

    (i) pay for and arrange the return of the Returned Goods; or

    (ii) if Hi-5 agrees to recover the Returned Goods pay to Hi-5 a charge of £15/€18 per box of Returned Goods. In the event that Hi-5’s carrier attends to collect the Returned Goods and that collection is not possible owing to a default of the Buyer, a charge of £15/€18 will be payable by the Buyer to Hi-5.

    (h) The value of the Returned Goods must not exceed 3% of the Buyer total spend with Hi-5 during the preceding 12 month period;

2. The following Goods will not be eligible to be returned pursuant to this clause:

(a) Any products from the Result Air Down range;

(b) Underwear;

(c) Consumables (as defined from time to time by Hi-5);

(d) Christmas & Seasonal Product e.g The Christmas Shop

(e) Any Goods which Hi-5 does not carry as core stock (as defined by Hi-5 from time to time);

(f) Any Goods which have been ordered as bespoke Goods by the Buyer (for example, embroidered and/or personalised Goods);

(g) Samples;

(h) Any Goods which have been in the possession of the Buyer for more than 28 days after delivery;

(i) Deal products;

(j) Discontinued lines;

(k) Seasonal products;

(l) Any Goods which have, as their function, the protection of health and safety and/or the hygiene of the wearer. By way of (non-exhaustive) examples, high visibility garments, earplugs, face masks and goggles